FAQ PAGE

SHIPPING

• All U.S. orders are expected to arrive within approximately one week. Shipping times for international orders will vary based on the destination country.

• If you have not received an email confirmation within one week of placing your order, please check your spam or promotions folder.

• For regular updates, follow us on Instagram @nevrlost444

 

ALL SALES ARE FINAL

• We do not offer refunds or exchanges for any products. All purchases are considered final.

INCORRECT SIZE RECEIVED

• You must contact us within 7 days of receiving your order if you received an item in a size different from what you ordered.

• Item must be unused, unwashed, and in its original packaging. Proof of purchase and a photo of the incorrect item must also be provided.

• Once the issue is verified we will ship the correct size at no additional costs.

• We reserve the right to deny any requests that do not meet the above conditions. If you have any questions, please contact our support team at nevrlost444@gmail.com

SHIPPING PROVIDER

• We are not responsible for shipping issues related to the shipping carrier.

• If a customer provides an incorrect or invalid shipping address, we cannot intervene, as the address information is submitted directly by the customer during the order process.

FAQ

• For additional questions not addressed in this FAQ, please reach out to us at nevrlost444@gmail.com