FAQ PAGE

SHIPPING

  • All U.S. orders are expected to arrive within approximately one week. Shipping times for international orders will vary based on the destination country.

  • If you have not received an email confirmation within one week of placing your order, please check your spam or promotions folder.

  • For regular updates, follow us on Instagram @nevrlost444


REFUNDS/EXCHANGES

  • To qualify for a return, items must be in their original condition: unworn, unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.

  • To start a return, contact us at support@xemail.com with your order number and the reason for your return or exchange request. After reviewing and approving your request, we will provide detailed return instructions.

  • Customers are responsible for following return instructions. Once we receive the returned item, we will process a refund for the original order.

  • Please note that we do not offer exchanges. If you need a different size or item, please place a new order after receiving your refund.

  • Our return policy lasts two weeks. If you do not contact us within two weeks of receiving your order, we will be unable to process your return request.


SHIPPING PROVIDER

  • We are not responsible for shipping issues related to the shipping carrier.

  • If a customer provides an incorrect or invalid shipping address, we cannot intervene, as the address information is submitted directly by the customer during the order process.

  • If an invalid address is provided and the package is returned to our facility, the customer must contact us via email regarding their order. Once we receive the returned package, we will process a refund.

  • Please note that refunds will cover the total cost of the order, excluding the shipping fee. The shipping fee, typically between $6 and $8, is non-refundable.


FAQ

  • For additional questions not addressed in this FAQ, please reach out to us at nevrlost444@gmail.com.